PeopleStreme Secures GAPbuster Worldwide with Performance and Talent Management Offering

PeopleStreme Human Capital, Employee Performance and Talent Management specialists, have secured GAPbuster, the world's largest customer experience management agency, with a 200,000 strong workforce, as a user of its ground breaking Employee Performance and Talent Management Software and Strategy Mapping consultancy.

Given that GAPbuster also works in organisational performance, PeopleStreme adds a lot of value through its end to end solutions. By clarifying the specific performance objectives and measures of the executive team, and installing our software, every downstream manager and employee will have specific, measurable objectives, aligned with Phil's master plan.

Melbourne, Australia (PRWEB) June 13, 2007 -- PeopleStreme announces GAPbuster as client.

GAPbuster Worldwide operates in over 40 countries with a global field force of more than 200,000 people and are market leaders in customer experience management in the Asia Pacific & Europe regions. With a significant global workforce, GAPbuster faces the constant challenge of aligning the efforts of the workforce with the strategic plan of the business. "Keeping the silo mentality at bay is a major challenge," said Phil Prosser, CEO at GAPbuster.

Prosser's customer experience vision was to broaden the scope of employee performance measurement, making it part of an improvement system. GAPbuster sought to match the product to clients' service strategy, and supply tools that facilitate its execution. The GAPbusting concept was therefore born. "GAPbusting" relates to identifying the distance between the reality on the shop floor and a client's service goal - the 'gap'."

"Large and highly dispersed organisations face the constant challenge of communicating the overall business strategy to their staff. They struggle to assign strategy objectives to individual executives and don't usually map how each executive depends on the others," commented Lyle Potgieter, CEO of PeopleStreme. Peter Vlant, COO of PeopleStreme added, "Most strategies break one or two levels below the C-Level, particularly across timezones and different cultures. Defining executive and business unit objectives is a critical consulting piece which most Performance Management providers ignore or can't deliver. You can't have one person deliver on two hundred objectives."

GAPbuster decided to use PeopleStreme Performance Management software and to engage PeopleStreme consultants for detailed Strategy Mapping Workshops because of PeopleStreme's fully integrated solutions approach. "We wanted to avoid finger pointing at all costs," said Prosser.

PeopleStreme is Australia's largest provider of Employee Performance and Talent Management consulting services and software. Potgieter added, "Given that GAPbuster also works in organisational performance, PeopleStreme adds a lot of value through its end to end solutions. By clarifying the specific performance objectives and measures of the executive team, and installing our software, every downstream manager and employee will have specific, measurable objectives, aligned with Phil's master plan." PeopleStreme's clients include Westfield, McDonalds, DaimlerChrysler, Amcor, Foxtel, Credit Union Australia and many others.

Established in 1994 GAPbusters' key clients include McDonald's, Shell, Body Shop, UK Post and Blockbuster Video, United Parcel Services.

For information on PeopleStreme please see www.peoplestreme.com and for more information on GAPbuster please see http://www.gapbuster.com

For more information on Employee Performance Managament please see the Performance Management Institute of Australia website at www.pmia.org.au

###

Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/SGFsZi1QaWdnLUNvdXAtQ291cC1UaGlyLVplcm8=

performance management customer experience strategy mapping talent management

Bookmark -  Del.icio.us | Digg | Furl It | Spurl | RawSugar | Simpy | Shadows | Blink It | My Web

• Performance Management Institute of Australia Launches Australia's Largest Performance Management Survey For 15 Years 2007-09-05
• PeopleStreme Employee Performance Management Announces Partnership with Solterbeck Incentives, Recognition and Reward 2007-06-06
• IXP3 Human Capital Announces Partnership with Optimum Performance 2006-05-03
• Australian Managers Can't Do Employee Performance Management 2005-12-17