PlayVox and the Colombian Association of Contact Centers and BPO Have Joined Forces to Help Companies Optimize Human Talent Management
San Francisco, CA and Bogota, Colombia (PRWEB) July 23, 2013 -- In order to help the Colombian Contact Center industry adopt the best human talent management practices, the Colombian Association of Contact Centers and BPO announced a strategic alliance today with the leading provider in People Management for Contact Centers, PlayVox. In this way they look to provide integrated solutions in agent Learning, Coaching, Performance and Motivation for companies that are part of the association in the country.
About the alliance between PlayVox and ACDECC
The partnership will enable Contact Center service providers who are part of the association to access the technology, formation and the best talent management practices through the PlayVox platform.
''In this way they can improve the quality, motivation and performance of employees in the sector, generating a positive impact in the competitive Contact Center industry in Colombian and benefit all stakeholders,'' says Ana Karina Quessep, Executive Director of the Colombian Association of Contact Centers and BPO.
The main industry problems are linked to human capital management.
It's already known that in recent times, many industries have evolved with technology. Yet there are still large gaps in the Human Resources area. Fortunately, businesses are conscious of this problem and know that it's fundamental to invest in human capital to achieve the much sought after wellness in the workplace.
''PlayVox has been designed to help the Contact center industry resolve the 4 main problems that afflict human capital: Absenteeism, turnover, Agent commitment and low performance levels,'' adds Oscar Giraldo, Co-founder and CEO of PlayVox.
The PlayVox Contact Center management model
The proposed solution to resolve the before mentioned problems are based on a Contact Center management model called L.C.P. (for short: Learning, Coaching and Performance). This can be adopted by different companies and complement the COPC model or you can introduce the PlayVox L.C.P. model as a management method.
About PlayVox
PlayVox was founded in 2011, in Sunnyvale, California and is an HR software company for Contact Centers. Its mission is to make Contact Centers more meritocratic places to work through the application of Game Dynamics and Social Psychology techniques, in order to optimize the selection process, initiation, training and recognition activities and incentives in the industry.
About the Colombian Association of Contact Centers and BPO
The association was incorporated on May 2, 2001 by a group of entrepreneurs with the aim of bringing together legal persons and other entities that are Call Centers, Contact Centers, hardware suppliers, software and services for the Call Center industry as well as legal persons that have their own Call Centers in their organizations. The mission of the association is to promote, represent and protect the interests of its members, contributing to strengthening the Contact Center industry.
Nicole Helgeson, Arcaris, Inc, http://playvox.com, +1 888 341 4109, [email protected]
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