CallRail Celebrates Record-Breaking Year of Growth and its 10th Anniversary
CallRail sustained a landmark year, growing employee headcount, customer base, partner network, and enhancing product portfolio.
ATLANTA, Jan. 6, 2022 /PRNewswire-PRWeb/ -- CallRail, a marketing analytics and business communications platform, announced today that it achieved several historic milestones in 2021. CallRail ended 2021 serving more than 200,000 businesses worldwide and with more than $75M in annual recurring revenue. Celebrating its 10th anniversary year, CallRail has solidified its position as a technology partner of choice for businesses of all sizes who rely on calls, texts, and chats to communicate with leads and turn them into valuable customers.
"In 2021, CallRail routed more than 220 million calls," said Mary Pat Donnellon, Chief Revenue Officer of CallRail. "Businesses are fielding more communications than ever, and we're here to support them in generating high value conversations that convert into loyal customer relationships. We're proud to have achieved many significant milestones in 2021, and we look forward to continued expansion in 2022."
Business Growth:
Since its inception in 2011, CallRail has catered to small-to-midsize businesses and the agencies that serve them, providing them with the tools they need to optimize their marketing spend and convert more leads. In 2021, CallRail achieved significant business growth furthering that mission. Highlights include:
- ARR: CallRail surpassed $75 million in ARR.
- Talent: CallRail ended 2021 with 300 employees, a 55% increase in headcount year-over-year. Of these exciting new hires, CallRail brought several leading industry experts onboard to continue to advance the company's meteoric growth, with focuses on revenue growth, product development, and brand activation. Also of note, CallRail welcomed Marc Ginsberg as CEO. In the past six months, Marc has provided immense support to ensure that CallRail's platform continues to enable businesses of all sizes to grow in an evolving economic landscape.
- Customers: In 2021 alone, the company acquired more than 10,000 new customers. CallRail fostered meaningful customer connections across key industries like legal, healthcare, and home services, ensuring businesses of all sizes are set up for success in 2022.
- Partners: CallRail expanded its already robust partner network in 2021, securing 387 new agency partners, and will be launching an even more exciting, comprehensive program in 2022.
"Our platform is poised to help even more businesses and their agencies market confidently and turn more leads into customers in the coming year," said Donnellon.
Product Leadership:
CallRail prioritized industry-leading product development initiatives in 2021 to make its great products even better. Product leadership advancements include:
- Usage: CallRail Lead Center usage saw astronomical growth of 568% in 2021. Additionally, CallRail Conversation Intelligence Call Transcription usage saw significant 50% YoY growth.
- Product development: To drive CallRail's aggressive product vision, CallRail increased its product development headcount by 30%. Key 2021 CallRail platform updates include:
- a. Significant development investments in Lead Center, including chat support in the unified inbox, multi-location support, and internal dialing
- b. Marketing Analytics developments, including integrations with HubSpot and Salesforce for outbound calls, Google Call forwarding, and Facebook Pixel integration
- c. Call analytics leadership expansion through the acquisition of PhoneWagon
- Security: The CallRail platform demonstrated gold-standard privacy and security for its customers' data with the SOC 2 Type II attestation. Developed by the American Institute of CPAs, the SOC 2 Type II report verifies that CallRail has met its criteria for data security, availability, and confidentiality.
"One of our core values is 'deliver incredible products,'" noted Ryan Johnson, Senior Vice President of Product Development. "Our constant drive to improve our products to deliver even greater value is a big reason why customers love using our platform."
Industry Recognitions:
CallRail also received significant third-party recognition for its overall business and product offerings in 2021. Highlights include:
- 2021 APPEALIE Overall SaaS (Marketing) and Customer Success Award Winner
- Best Place to Work in Atlanta via Atlanta Journal-Constitution
- Continued top rankings across categories in G2's 2021 Reports
- Inc.'s Best Workplaces 2021
CallRail has continued to innovate and improve upon its solutions to ensure businesses of all sizes have the tools necessary to thrive in the years to come. With the company's sights set on sustainable, long-term growth and market positioning, CallRail will focus on attracting industry-leading talent to support its initiatives and better serve its top priority: CallRail customers.
"In a constantly evolving world, it's critical to ensure that our local economies thrive. I'm thrilled that CallRail gets to play a part in that," said Marc Ginsberg, CallRail's Chief Executive Officer. "For more than a decade, CallRail has been committed to leveling the playing field for businesses of all sizes by delivering the tools they need to spend their marketing dollars with confidence and turn more leads into great customers. Our growth and continued success demonstrate the value of our platform and the dedication of our team. CallRail is heading into 2022 with incredible business momentum driven by a highly dedicated and passionate team."
To learn more about CallRail's growth, team and solutions, visit http://www.callrail.com.
About CallRail
Founded in 2011, CallRail is a marketing analytics and business communications platform that helps businesses improve marketing performance and customer experience. Serving more than 200,000 businesses, CallRail's platform fits into existing workflows, integrates with several major marketing and sales solutions including HubSpot, Facebook, Salesforce, and Google Ads and Analytics, and scales with each customer's needs as they grow.
The Atlanta-based company is powered by a community of 300 passionate and hardworking employees. CallRail has been featured on the Inc. 5000 fastest growing companies and Deloitte Tech Fast 500 lists for multiple consecutive years. The company also earned a spot on The Atlanta Journal-Constitution's Top Workplaces list from 2017-2021, and the Forbes Best Startup Employers list in 2020. For more information or to view a demo of the platform, visit http://www.callrail.com.
Media Contact
Kaelen Delaune, Kickstand Communications, 6177917951, [email protected]
SOURCE CallRail
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