OHIO PETERBILT earns a place in NBRI's Circle of Excellence
PLANO, Texas, Jan. 15, 2025 /PRNewswire-PRWeb/ -- The National Business Research Institute (NBRI) is pleased to welcome OHIO PETERBILT to the NBRI Circle of Excellence!
The NBRI Circle of Excellence Award recognizes organizations that demonstrate high levels of Customer Experience through rigorous, science-based customer research. Organizations must score at or above Stretch Performance at the 75th percentile of their industry or improve by five (5) or more percentiles over the previous year, which is no small feat.
OHIO PETERBILT is compared to or benchmarked against its industry, which is a subset of NBRI's robust database of survey answers. OHIO PETERBILT is performing at the 71st percentile. NBRI commends the leadership of OHIO PETERBILT for their commitment to science-based Customer research and continuous improvement of its Customer Experience.
OHIO PETERBILT embraces the Best Practice of continually assessing and targeting the variables that drive Overall Satisfaction and Intent to Return. NBRI's advanced statistical modelling of OHIO PETERBILT's data, provides OHIO PETERBILT with the keen insight and actions necessary for the continuous improvement of Customer attitudes, behavior, and experience.
"Great business leaders understand how exceptional Customer experiences improve business performance. They take the time to listen to their Customers, identify and tackle important business issues, and create interactions that build customer loyalty," says Steve Moylan, President at NBRI. "OHIO PETERBILT PETERBILT's high achievement in earning this distinguished award is a direct result of OHIO PETERBILT PETERBILT's dedication to measuring and improving its Customer Experience."
About OHIO PETERBILT
OHIO PETERBILT, a division of Ohio Machinery Co., is a leading Peterbilt dealership with ten locations across the state. It serves the trucking industry with a commitment to quality service, sales, and support and provides a wide range of solutions for fleets and owner-operators, from conventional diesel trucks to the latest in electric vehicle technology.
About NBRI
NBRI conducts science-based Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human insights to make improvements to operations and strategy. With extensive experience across industries, NBRI's research teams provide clients a combination of deep industry knowledge and expert advice. NBRI's mission is to help its clients set new standards of Ohio Peterbilt in their industries. NBRI offers full-service business research and consulting ensuring NBRI clients focus on the most impactful issues to improve performance and unlock growth.
National Business Research Institute, Inc.
3300 Dallas Parkway; Suite 200
Plano, TX, 75093
972-612-5070
1-800-756-6168
OHIO PETERBILT
900 Ken Mar Industrial Pkwy,
Broadview Heights, OH 44147
(440) 526-0520
Media Contact
Farhan Qamar, National Business Research Institute, 1 800-756-6168, [email protected]
SOURCE National Business Research Institute
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