Comprehensive Cloud-based Solutions for the Self-Storage Industry
BLUE BELL, Pa., March 11, 2025 /PRNewswire-PRWeb/ -- Self Storage Manager, Inc., a Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), is pleased to announce the successful implementation of its advanced software platform, SSM Cloud at Neighborhood Self Storage, who owns and operates 11 properties in VA and MD. SSM Cloud is developed using the latest cloud technology to provide an enterprise class management software solution for large and multi-facility self-storage operators.
"We needed comprehensive management software to overcome the limitations of our legacy system. The transition presented a unique challenge, as some of our staff had been using the old system for over a decade, with processes built around it. The SSM team supported us at every step, providing separate training sessions for our home office team and location managers. Throughout the early stages, they were consistently present, making the process smoother for each facility as it transitioned to the SSM platform. One of the most significant improvements with SSM has been its integration with third-party vendors. We now have greater online capabilities and increased call center capacity, allowing tenants to reserve, rent, pay, and update their information—all without needing to speak directly with a manager." said Don Walker, Operations Manager of Neighborhood Self Storage." SSM carefully planned the conversion process, demonstrating their experience and expertise. Our communication with their team has been ongoing, and their prompt responses have been a hallmark of the experience. They have fully supported our efforts to ensure our managers achieve the level of understanding necessary for success. We're excited to expand our operations further with the tools and features SSM provides. Their team has been highly receptive to our unique business needs, helping us configure system settings and rules to streamline follow-ups on forms and processes. SSM is a highly customer-oriented company that sets you up for success from the start. They work closely with you to enhance tenant services and empower your team to deliver the best possible experience. We would confidently recommend SSM Cloud to anyone."
"We are delighted to have another multi-facility Self-Storage operator join our rapidly expanding client base and thrilled that Neighborhood Self Storage chose SSM Cloud after evaluating multiple PMS providers in the industry. SSM Cloud has become the product of choice for multi-facility storage operators that are looking for an alternate PMS solution with the flexibility to integrate a 3rd party service provider of their choice." said Kat Shenoy, CEO of Self Storage Manager, Inc. "With SSM Cloud, storage operators have the flexibility of integrating to any website platform, insurance service, call center service, revenue management system, gate system, smart locks, and kiosks of their choice. SSM has built a strong reputation for the smooth onboarding of new clients, and we will continue to delight our clients with our products and services."
About Neighborhood Self Storage
Neighborhood Self Storage is a premier self-storage provider with 11 locations across Virginia and Mayland, offering secure and convenient storage options for both personal and commercial customers. With commitment to excellent customer service and state-of-the-art security, Neighborhood Self Storage continues to grow and expand its services to meet the needs of its diverse clientele.
About Self Storage Manager, Inc.
Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage ManagerTM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; Call Center Module - Designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics with PowerBI & Qlik, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as ongoing upgrades to the software programs.
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at [email protected].
Media Contact
John Rohan, Self Storage Manager, Inc., 1 800-469-1740 1, [email protected], www.selfstoragemanager.com
SOURCE Self Storage Manager, Inc.
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