In addition to the Top 20 list, SSON has released an accompanying benchmarking report for SSO and GBS professionals
NEW YORK, Oct.11, 2022 /PRNewswire-PRWeb/ -- SSON Research & Analytics, the global analytics center of SSON, has released its list of 2022's Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) in addition to an accompanying benchmarking study.
For the sixth year, SSON Research & Analytics analyzed SSON's cross-channel data from 180,000 community members to identify the leading organizations across the globe. The selection criteria include benchmarking surveys, winners and nominations from regional SSON Impact Awards, SSON conference research, speaker ratings, digital editorial demand, and digital presentation downloads.
The organizations recognized as the Top 20 Most Admired SSOs and GBS for 2022 are:
- AkzoNobel
- British American Tobacco – GBS
- Celestica
- Eli Lilly and Company
- Experian
- Global Service Center DHL Global Forwarding Freight
- Kimberly Clark Corporation
- Lexmark
- Lion
- Mars Inc
- PepsiCo
- Philips GBS
- Qatar Airways
- Royal DSM
- Sanofi Business Services
- Siemens AG – Global Business Services
- Smith+Nephew
- Takeda Business Solutions
- Tenaga Nasional Berhad
- Tesco Business Services
- Woolworths Group
New to this year's list are Lexmark, Sanofi Business Services, Smith+Nephew, and Tenaga Nasional Berhad. Special mention to the following organizations, which have remained on the Top 20 list for four years or more: AkzoNobel, British American Tobacco – GBS, Celestica, Eli Lilly and Company, Experian, Kimberly Clark Corporation, Mars Inc, and Tesco Business Services.
THE BENCHMARKING STUDY
The Top 20 Most Admired Organizations participated in an extensive benchmarking study that evaluated their service delivery model, learning & development initiatives, automation strategy, strategic targets, and key achievements. The survey also captured operational metrics and key performance indicators gathered from a total of 60 Shared Services and GBS centers globally. The results uncovered the top quartile, median benchmark, and bottom quartile for 36 metrics across these nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury. Both global and regional breakdowns are available in the full analysis.
The full report is available for purchase and included in an SSON Research & Analytics subscription. Results of the study are also available in our interactive benchmarking tool – the Metric Benchmarker. Highlights of the aggregated benchmarking data are available for free.
"We've identified SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-adds," said Syazana Lim, Senior Analyst, SSON Research & Analytics. "By recognizing them and inviting them to be part of the Top 20 report, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark against peers. The report also sheds light on the latest trends in service delivery, automation, and workforce strategy as the industry navigates through the volatile external environment of economic, political, and social volatility."
For more information on the report, including the 20 new metrics included this year, visit https://www.sson-analytics.com/metrics-benchmarking/blog-entries/sson-research-analytics-releases-2022-results-of-the-top-20-most-admired-ssos-gbs.
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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.
About SSON Research & Analytics
SSON Research & Analytics is SSON's global data analytics center, and your premier resource for all the metrics, benchmarks and insight that affect your Shared Services operations. The SSON Research & Analytics platform provides data-driven intelligence via access to a library of research studies and four data tools: Metric Benchmarker, City Cube, Intelligent Automation Universe and the Shared Services Atlas. For more information visit http://www.sson-analytics.com
About SSON Research and Analytics' Top 20 Most Admired SSOs & GBS Selection Criteria
SSON Research & Analytics has taken a scientific approach to identify the Most Admired SSOs and GBS in the world, using a methodology that has collated cross-channel data from SSON's global community of 180,000 members, including digital and face-to-face channels, and applied a weighting system to the various criteria considered:
- Benchmarking Surveys: Results from various regional/topical benchmarking studies that SSON Research & Analytics runs throughout the year.
- SSON Impact Awards: Nominations and wins by these SSOs and GBS over the past five years.
- SSON Conference Research: SSON's regional and country event producers, as well as digital event producers (20+), speak to the Shared Services and GBS industry on five continents all year round. Conference production research reports have been analyzed to generate a list of SSOs & GBS that are named most often in event producers' discussions with the market about perceived best practices, and that SSON members most want to hear from at future events.
- Speaker Ratings: Ratings of speakers/contributors from these SSOs and GBS at SSON events from post-event evaluation surveys.
- Digital Presentation Downloads: Volume of traffic to view their presentations online afterward and requests for more information/updates from these SSOs and GBS.
- Digital Editorial Demand: The popularity of digital content (e.g., webinars, interviews, articles, roundtables) featuring these SSOs and GBS across SSON's digital channels, measured by page views and webinar registrations.
Media Contact
Kaitlin Mansour, SSON, 1 (810) 397-5267, [email protected]
SOURCE SSON
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