Sunknowledge, a leader in healthcare revenue cycle management (RCM), has established itself as the top provider of healthcare virtual assistance services in Kolkata, India, through a strategic partnership with a major Durable Medical Equipment (DME) provider. Being the one stop destination to DME billing, cardiology, urgent care and more; Sunknowledge is the only RCM working with both payers and providers to outshines the Philippines in virtual assistance due to its highly skilled, English-proficient workforce, low job turnover, and advanced infrastructure and more. Unlike the Philippines, where high job turnover and labor shrinkage are common, Kolkata offers a stable labor market with over 93% of the workforce speaking English with a neutral accent. Sunknowledge combines American management with Kolkata's talent, ensuring reliable, efficient service delivery at competitive rates, solidifying its position as a premier outsourcing destination.
NEW YORK, May 28, 2024 /PRNewswire-PRWeb/ -- Sunknowledge, a leading name in healthcare revenue cycle management (RCM), proudly announces its position as the premier provider of healthcare virtual assistance services in Kolkata, India, following a partnership with a leading Durable Medical Equipment (DME) provider. This collaboration underscores Sunknowledge's commitment to delivering exceptional virtual assistance services and solidifying its status as an industry leader.
A Strategic Partnership for Enhanced Healthcare Service Experience
Having added another feather to its cap, Sunknowledge today has emerged as the leading RCM and Virtual Assistance solution in the healthcare industry. Uniquely positioned as the only company serving both providers and payers, Sunknowledge leverages its extensive experience and robust operational capabilities to deliver superior virtual assistance solutions and ensure seamless, enhanced RCM for DME billing, Urgent Care, Cardiology, and more. Collaborating with Sunknowledge for medical billing complexities or virtual assistance leads to elevated patient engagement and improved overall service delivery.
Why Kolkata Stands Out as the Premier Choice for Virtual Assistance over the Philippines
The offshore outsourcing industry has seen significant growth, with India and the Philippines at the forefront. In India particularly, Sunknowledge has surged ahead in offering superior virtual assistant services than the Philippines due to several key factors:
Extensive talent pool – Kolkata boasts a vast and highly skilled workforce, with a labor force participation rate reaching 77.4% in 2023. The city's well-developed education system produces a steady stream of graduates proficient in English and skilled in various tasks essential for healthcare virtual assistance. Sunknowledge therefore has the advantage of having a pool of resources catering to your virtual assistance needs.
- Labor market rigidities, turnover and costs – Restrictive labor regulations, such as high firing costs, have contributed to high levels of informality and a rise in temporary employment in the Philippines. Over 75 percent of Philippines are struggling for the same. Approximately 40 percent of all wage employment consisted of non-regular employment contracts. These informal and non-regular contracts result in not only high job turnover but also reduced opportunities for on-the-job training and learning, both of which are crucial for productivity growth. But with Sunknowledge you no longer have to worry anymore. Sunknowledge offers a distinctly advantageous alternative. Unlike the prevailing situation where over 75 percent of the workforce struggles with informality and approximately 40 percent of wage employment consists of non-regular contracts, Sunknowledge provides stable and compliant employment solutions. By outsourcing to Sunknowledge, you can easily avoid the pitfalls of high job turnover and lack of on-the-job training that hamper productivity growth. Sunknowledge ensures compliance with labor laws, reducing the risks and costs associated with restrictive regulations. Furthermore, our services help maintain a stable workforce, enhance training opportunities, and ultimately boost productivity. With Sunknowledge, companies can navigate the complexities of the labor market efficiently and effectively, transforming challenges into opportunities for growth and stability.
- Labor shrinkage - The high emigration rate of skilled workers in the Philippines significantly hinders the country's productivity growth. As educated individuals, including those with advanced language skills, seek employment opportunities abroad, the nation's human capital stock diminishes. The OECD survey highlights a positive correlation between higher education levels and the intention to emigrate, exacerbating the labor shrinkage problem. In fact, the shrinking labor force in the Philippines today is becoming a critical issue, particularly for industries reliant on a steady supply of skilled workers, such as virtual assistance. The repercussions of this labor shrinkage are far-reaching. For the virtual assistance industry, it means increased competition for a smaller pool of qualified candidates, driving up labor costs and potentially compromising the quality of service as companies may struggle to fill positions with adequately trained personnel. This scenario could lead to longer response times, decreased productivity, and a potential decline in client satisfaction. On the other hand, Sunknowledge, with its extensive experience and robust operational infrastructure, is well-positioned to counter these challenges. By leveraging a stable talent pool and implementing advanced training programs, Sunknowledge ensures a steady supply of highly skilled virtual assistants. In fact, our comprehensive Revenue Cycle Management (RCM) and virtual assistance services are designed to adapt to changing labor market dynamics, maintaining efficiency and high service standards. Moreover, Sunknowledge's ability to serve both providers and payers distinguishes it from other companies. This dual capability allows for a more integrated approach to virtual assistance, ensuring that all aspects of the healthcare revenue cycle are managed seamlessly. By partnering with Sunknowledge, businesses can not only mitigate the negative impacts of labor shrinkage in the Philippines but also enhance operational efficiency and patient engagement through reliable and high-quality virtual assistance services.
- Neutral English accent – India has the second-largest population of English speakers in the world. In Kolkata, over 93% of the workforce speaks English with a neutral accent, facilitating smooth communication with international clients. With more than 5,000 college graduates, Sunknowledge guarantees a seamless virtual assistance transaction that will not only reduce your administrative burden but also help you increase your profitable ratio.
- Advanced Infrastructure – India is rapidly advancing in technology and infrastructure. Kolkata, in particular, offers state-of-the-art facilities and extensive connectivity, making it an ideal hub for outsourcing services.
Sunknowledge: The Ultimate Destination
Sunknowledge capitalizes on these strategic advantages, offering unparalleled virtual assistance services tailored to the healthcare industry. From patient scheduling and appointment management to handling administrative tasks, Sunknowledge does it all.
Being an American company with its main operational center in Kolkata, Sunknowledge combines the best of both worlds. This is because when labor shrinkage and turnover are critical factors impacting the efficiency, stability and productivity of Philippines; Sunknowledge offers a distinct advantage with remarkably no labor shrinkage and turnover rates.
Reducing unexpected disruptions further makes Sunknowledge the most favorable destination for outsourcing healthcare virtual assistance, ensuring reliability and sustained performance. "We are thrilled to establish ourselves as the premier provider of healthcare virtual assistance services in Kolkata. Our strategic partnership with a leading DME provider underscores our commitment to excellence and innovation in the healthcare sector," said Ronnie Hastings, Director, Business Development of Sunknowledge Services Inc.
In fact, Sunknowledge's virtual assistants are well equipped with the skills and knowledge to enhance patient engagement and improve operational efficiency at only $7 an hour, with an initial 7 day trial offer.
About Sunknowledge –
With a steadily growing clientele and year-on-year growth, Sunknowledge has emerged as a true leader in the offshore outsourcing scenario for US healthcare processes. The company's commitment to quality, efficiency, and customer satisfaction has made it the preferred choice for healthcare providers seeking top-notch virtual assistance services, other medical billing services and more. With a commitment to delivering high quality services; Sunknowledge empowers healthcare providers to navigate complex billing processes with efficiency and compliance. Sunknowledge today is the top RCM solution for many leading names in healthcare across the country.
Media Contact
Ronnie Hastings, Sunknowledge Services Inc., 1 (646) 661-7853, [email protected], https://sunknowledge.com/
SOURCE Sunknowledge Services Inc.
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