ALPHARETTA, Ga., Sep. 1, 2021 /PRNewswire-PRWeb/ -- "Vast Broadband prides itself on delivering an exceptional level of customer service. Any customer can contact us over any channel and expect an exemplary level of service." stated Cash Hagen, Chief Technology Officer of Vast Broadband. "We chose GOCare Connect because of its cloud-based architecture, its ability to facilitate a flexible, remote workforce, and our confidence in the NuTEQ team. NuTEQ's deployment was rapid and incident-free and included integration to our back-office systems to ensure the continuity of customer records regardless of communication channel." Hagen concluded.
"Vast Broadband is a long-term client of NuTEQ. We are grateful for their continued confidence in our team and the GOCare platform", stated Rick Perkins, Chief Technology Officer of NuTEQ. "Virtually every service provider utilizes phone, email, social media, and SMS channels. But GOCare Connect ensures those channels work seamlessly together with all contacts reflected in a continuous record of the customer journey – regardless of channel. We complement these capabilities with a powerful analytics engine so management and employees have access to real-time data on customer satisfaction and more", concluded Perkins.
Vast Broadband is making significant investments in existing and new markets and competing with much larger providers. Competing on price is not an option. While broadband service delivery is complicated, interacting with the subscriber does not have to be. Simplifying routine subscriber interactions improves the job of customer service agents – who in turn – delight the subscribers.
Media Contact
Mike Roddy, NuTEQ Solutions, LLC, +1 7703144244, [email protected]
Julie Seff, Vast Broadband, 888-745-2888, [email protected]
SOURCE NuTEQ Solutions, LLC
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