SpryPoint, a pioneering force in cloud-native utility applications, welcomes West Memphis Utilities (WMU) into its growing community of clients across North America, and joining other valued clients in the state of Arkansas. WMU is a multi-service public utility that provides water, sewer, electric, and broadband services to approximately 12,000 customers. The Utility will be implementing a comprehensive solution to include: SpryCIS - Customer Information System, SpryEngage - Customer Engagement Platform, SpryMobile - Mobile Field Service, and SpryBackflow. WMU and SpryPoint will team up with Exceleron to deliver a prepay metering option for the Utility's customers.
CHARLOTTETOWN, PEI, Feb. 11, 2025 /PRNewswire-PRWeb/ -- SpryPoint, a pioneering force in cloud-native utility applications, welcomes West Memphis Utilities (WMU) into its growing community of clients across North America, and joining other valued clients in the state of Arkansas. WMU is a multi-service public utility that provides water, sewer, electric, and broadband services to approximately 12,000 customers. The Utility will be implementing a comprehensive solution to include: SpryCIS - Customer Information System, SpryEngage - Customer Engagement Platform, SpryMobile - Mobile Field Service, and SpryBackflow. WMU and SpryPoint will team up with Exceleron to deliver a prepay metering option for the Utility's customers.
Bob Atkins, General Manager, noted the Utility chose SpryPoint over other vendors through a competitive procurement process because, "SpryPoint offers a highest value solution that enables West Memphis Utilities to provide enhanced customer experience and support for our customers. SpryPoint's ability to interface with our legacy systems, such as our meter-data-management (MDM), is crucial to the success of the project and was a defining factor in our decision to partner with SpryPoint. We are excited for the significant operational improvements and meaningful, positive benefits for our customers that our partnership with SpryPoint will provide."
Kyle Strang, CEO of SpryPoint adds, "WMU wanted a partner they could count on to help guide their technology transformation journey. Our cloud-native approach to modernizing customer service and operations aligns with the strategic direction of WMU leadership."
For more information:
- Learn about the comprehensive suite of SpryPoint solutions for water, gas, broadband, and electric public utilities.
- Check out Client Stories to hear first-hand how SpryPoint is making a difference.
About West Memphis Utilities
West Memphis Utilities provides water, sewer, electric and broadband service to approximately 12,000 customers along the west bank of the Mississippi River, and across the city of Memphis. The city of West Memphis is an important logistics center due to its location, where Interstates 40 and 55 intersect, that supports trucking and railroad operations. West Memphis Utilities is a City Department that is managed by the West Memphis Utility Commission.
About SpryPoint
SpryPoint is the leading provider of software for the public utilities, focusing on delivering innovative and efficient technologies to enable exceptional customer service, and to optimize operations. With a robust product line that addresses everything from customer information systems to field service management, SpryPoint is at the forefront of the digital transformation in the utilities sector. For further information or inquires: Please contact 1-855-879-7779 or [email protected].
Media Contact
Emily Beardsley, SpryPoint, 1 855-879-7779, [email protected], www.sprypoint.com
SOURCE SpryPoint
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