Freshdesk Named Best Help Desk Software for 2020 by Digital.com
Trusted review website helps small businesses discover effective solutions for tracking and managing customer service communications
SEATTLE, June 19, 2020 /PRNewswire-PRWeb/ -- Digital.com, a leading independent review website for small business online tools, products and services, has named Freshdesk to its list of best help desk software solutions for 2020. The guide features 13 top solutions based on customer feedback, pricing, and plan options.
According to Digital.com, help desk software is ideal for small businesses that can not afford a dedicated customer service team. Experts for the website evaluated several solutions with capabilities such as a self-service portal to start requests, a ticketing system for teams to sort and prioritize requests, social media integrations and more. Freshdesk and other software options selected for the final list, all offer flexible pricing and platforms that can be customized to meet the needs of each business.
"With Freshdesk Omnichannel, small business owners get an intuitive platform that centralizes and manages all customer communications, right out-of-the-box. Businesses can field requests from customers' preferred channel, whether it be e-mail, phone, chat, WhatsApp, Facebook, and more. Best of all, Freshdesk can be implemented without relying on expensive consultants or IT help," said Gireesh Subramaniam, VP Product Management for Freshdesk.
Digital.com developed this guide to help small businesses and startups make informed decisions about customer service solutions. To access the complete list of top help desk software systems, please visit https://digital.com/blog/help-desk-software/.
ABOUT FRESHWORKS
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks' 3,000+ team members work in offices throughout the world. For more information visit http://www.freshworks.com.
ABOUT DIGITAL.COM
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.
SOURCE Digital.com
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