Lavi Industries Launches New Guide and Infographic on the Link Between Customer Satisfaction and Queue Management
Valencia, CA (PRWEB) July 18, 2013 -- Research has shown that customers are quick to form opinions about a brand or business. The waiting line is one place where the customer service experience can turn people into loyal patrons or disgruntled, unhappy guests.
A leading manufacturer of crowd control and queuing solutions, Lavi Industries introduces a new queue management infographic and accompanying guide titled, "Why We Won’t Wait." The infographic features convincing statistics that clarify the power a customer has – by reneging or balking, choosing to take their business elsewhere, or spreading negative word of mouth – and how the conditions of a waiting line can alter a person’s behavior, for better or worse.
Lavi’s new guide expands on the infographic, clearly demonstrating that negative impressions are formed quickly, and identifying what can happen when people are forced to endure a long wait. The guide goes into detail about why waiting time is critical to customer satisfaction, the consequences of a long wait, small changes that can be made to improve the waiting experience, and a smarter way to manage queues.
Both the infographic and guide illustrate smarter ways to manage queues and discuss that the gathering of real-time queue management analytics through the implementation of advanced queue monitoring and people-counting can enable managers to be proactive and positively alter a customer’s experience in line.
"There is no reason not to take advantage of the technology available to queue managers," says Perry Kuklin, Director of Marketing and Business Development at Lavi. "A positive customer experience is paramount. What many businesses don’t realize is just how easy it is to implement small changes that will make an incredible difference on customer morale and, consequently, the bottom line."
To view the infographic, visit http://bit.ly/16JJ4Ow. To download the guide, visit http://lp.lavi.com/why-we-wont-wait. Bloggers and other writers are encouraged to share and publish the infographic using the embed code provided.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance, crowd control, and queue management systems in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.
Perry Kuklin, Lavi Industries, http://www.lavi.com, (888) 285-8605, [email protected]
Share this article